1. Sales & Payment

• Once a machine is sold, it cannot be returned or exchanged.
• All prices are inclusive of GST.
• 100% advance payment is required before dispatch of the machine.

2. Warranty

• Every machine is covered by a 5-Year Warranty on Electrical/Electronic Parts, subject to the company's warranty policy.
• Machine service is provided free of charge for the first 1 year. However, the customer must bear the engineer's round-trip 3rd AC train fare, accommodation, and food expenses.
• After the initial 1-year free service period, service charges will be applicable as per the company's prevailing service policy. The customer shall also bear the engineer's round-trip 3rd AC train fare, accommodation, and food expenses.

3. Delivery & Installation

• Delivery charges are extra.
• The customer is responsible for unloading the machine at the delivery location.
• For installation, the customer must bear the engineer's transportation, accommodation, and food expenses.
• The installation engineer will generally remain on-site for up to two (2) days for installation and basic operator training.
• Additional installation days, if required, will be charged at ₹5,000 per day.

4. Tracking & Delivery

• HSW will provide the transport details or tracking slip so customers can monitor the shipment status.
• Delivery timelines may vary depending on transport conditions and other unforeseen circumstances.

5. Technical Support

• Our technical team will first attempt to resolve service issues through a video call or remote assistance.
• If remote troubleshooting is unsuccessful, an engineer will be deputed to the customer's location.
• For on-site service visits, the customer shall bear the engineer's round-trip 3rd AC train fare, accommodation, and food expenses.

6. Future Modifications & Upgrades

If any future machine modifications, upgrades, or hardware changes are requested, the customer shall bear the applicable modification charges, fitting charges, and the engineer's round-trip 3rd AC train fare, accommodation, and food expenses, as per the company's prevailing policy.