1. Order Processing

Orders are processed only after:

• Confirmation of machine specifications.
• Receipt of full payment.
• Completion of all required documentation.

2. Delivery Charges

• Delivery charges are extra and will be communicated at the time of order confirmation.
• The customer is responsible for unloading the machine at the delivery location.

3. Delivery Tracking

HSW will provide transport details or a tracking slip to enable customers to monitor the status of their shipment.

4. Installation & Engineer Visit

• The customer shall bear the engineer's transportation, accommodation, and food expenses.
• The engineer will generally remain on-site for up to two (2) days for installation and basic operator training.
• Any additional visit or extended stay may be charged at ₹5,000 per day.

5. Shipping Delays

HSW will make every reasonable effort to ensure timely delivery. However, delays caused by transportation providers, weather conditions, strikes, natural disasters, government restrictions, or other unforeseen circumstances are beyond HSW's control. HSW shall not be held liable for such delays.